About Us

Coco Jewelery  sources unique pieces from around the globe to bring you the most competitive and best quality so you can feel special in both purchasing and wearing these beautiful pieces. We have been in business since 2007 and we have served hundreds of satisfied customers worldwide.

We are an online business and our prices are the most competitive as we source and sell most of our pieces below valuation, so your investment is a smart one from the very start. We are here for the long term and wish to do business with you in years to come.

We travel the world and source our unique pieces with you in mind.  Every one of our pieces are sourced on a few principles , Quality , value for money, uniqueness and variety.

We think about you and the reasons behind your purchase – designing and sourcing timeless pieces that bring out your best. Our range as you can see is always expanding and changing so you have can have the very best at the most affordable prices .

Our team of master craftsmen is dedicated to creating your future heirlooms and keepsakes. Both our earth mined stones and unique gold pieces and engagement rings, as well as wedding rings, are going to be the best investments you will make.

We thoughtfully source our materials from leading diamond suppliers and designers worldwide. Our strong relationships with them ensure only top-quality pieces make it through our doors.

Here at  Coco Jewelery we  stand behind our products and are here to resolve any issues and make sure your satisfaction with our products will stand the test of time. And we’ll continue to craft the special pieces for every one-of-a-kind occasion, person and purpose in your life.

 CONTACT US

Address: Gold Coast ,Queensland , Australia

info@cocojewelery.com

Phone: 61 7 5578 8118
Whatsapp: +61478822738

 

Returns

(Australia and New Zealand Only)

Returns can be made only for faulty or damaged items within 14 days of purchase.. In the interest of hygiene and for your protection we DO NOT accept exchanges or provide refunds for pierced earrings, packs containing pierced earrings, body piercings or hair accessories unless the items are exhibiting a genuine fault. Please review our change of mind policy before you apply for an online return to ensure your purchase can be exchanged or refunded.

Items should be returned with the original product tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). Include a copy of your shipping confirmation email or order confirmation email in the package.

We do not accept refunds on goods that are on sale or reduced or special buys.

RETURNS POLICY

• You may return new items sold and fulfilled online by Coco Jewelery within14 days of delivery for a full refund after examination. Consumer trading laws state, goods must be returned to the seller before any refunds can take place. All returns are at buyers expense. You need to email us at refund@cocojewelery.com to initiate a return. You’ll need to provide your order number, contact details and reason for return.

 

Terms & Conditions

These terms and conditions apply to the use of this website, including the purchase of goods and/or services using this website. By using this website for these or any other purposes, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the website. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website.

1. Definitions and interpretation

1.1 In these terms and conditions:

Business Day means a day on which the trading banks generally are open in the respective city but excluding Saturdays, Sundays and public holidays;

GST means GST as that term is defined in GST Law, and any interest, penalties, fines or expenses relating to such GST;

GST Law means, where the context requires or permits, the A New Tax System (Goods and Services Tax) Act 1999 and/or associated Commonwealth legislation, regulations and publicly-available rulings;

Intellectual Property Rights means all intellectual property rights including all current and future registered and unregistered rights in respect of copyright, designs, circuit layouts, trade marks, know-how, confidential information, patents, inventions and discoveries and all other intellectual property as defined in article 2 of the convention establishing the World Intellectual Property Organisation 1967.

Moral Rights have the meaning given to the term in the Copyright Act 1968 .

Related Body Corporate has the meaning given to that term in the Corporations Act 2001 .

Submissions means all comments, feedback, suggestions, photos, e-mail and similar information or materials that you submit to us regarding our goods or services (including this website).

Taxes means any present or future taxes (including taxes on goods and/or services such as GST), rates, levies, imposts, duties (including stamp duties), deductions, charges, compulsory loans and withholdings (other than any such taxes on the overall net income of a party) which may be incurred in any jurisdiction and any interest, penalties, fines or expenses relating to any of them;

1.2 In these terms and conditions, unless the contrary intention appears:
(a) the expressions “Coco Jewelery”, “we”, “us” and “our” are a reference Coco Jewelery and “you” and “your” are reference to the person accessing or using this website;
(b) a reference to:

• (1) these terms and conditions or another document includes any variation or replacement of it notwithstanding any change in the identity of the parties;
• (2) any statute, statutory provision, ordinance, code or other law includes regulations and other statutory instruments under any of them and consolidations, amendments re-enactments or replacement of any of them;
• (3) a person, firm, corporation, association or government body includes any other of them;
• (4) a person includes the person’s successors, executors, administrators, substitutes (including a person who becomes a party by novation) and assigns;
• (5) a time is a reference to the time in Queensland, Australia unless otherwise specified;
• (6) a right includes a benefit, remedy, authority, discretion and power;

(c) the singular includes the plural and vice versa;
(d) words importing a gender include any other gender;
(e) the words ‘including’ or ‘includes’ are deemed to be followed by the words ‘without limitation’;
(e) headings in these terms and conditions are for convenience of reference only and shall not affect the construction or interpretation of these terms and conditions;
(f) if the day on which:

• (1) anything, other than a payment, is to be done is not a Business Day, that thing shall be done on the preceding Business Day; and
• (2) a payment is to be made is not a Business Day it shall be made on the next Business Day but if the next Business Day falls in the next calendar month it shall be made on the preceding Business Day;

(g) if an act is required to be done on a particular day and the act is done after 5.00pm on that day, it will be deemed to have been done on the following day;
(h) where two or more persons are defined as a party to these terms and conditions that term means each of the persons jointly, each of them severally and any two or more of them jointly;
(i) an agreement, covenant, obligation, representation or warranty on the part of two or more persons binds them jointly and severally and an agreement, covenant, obligation, representation or warranty in favour of two or more persons is for the benefit of them jointly and severally.

2. Amendments to terms and conditions

We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon the inclusion of such amendments within the version of these terms and conditions on this website. Your continued use of the website following such amendment will be deemed your acceptance of and agreement to be bound by the terms and conditions as amended.

3. Your account and password

3.1 We may provide you with an account login (including a username and password) to verify your identity when you use this website. You must ensure that your account details are complete and accurate when submitted to us, that the information that you have given is true and correct, and you must keep your account details up-to-date. You agree to not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.

3.2 Your username and password are personal to you and you must at all times keep your username and password secure and confidential and not disclose them to any third party.

3.3 You agree that you are solely responsible for any use of the website by any person using your username and password (including any purchases made via the website). You agree to release and indemnify “Coco Jewelery” in relation to any claims, loss or liability arising out of the unauthorised use of your username or password (including any failure to keep your username or password secure and confidential).

3.4 You agree to notify us immediately by email to info@cocojewelery.com of any unauthorised use of your account or any other breach of security.

4. Submissions

4.1 You may be able to make Submissions to us from time to time, including by using the ‘Give Feedback’, ‘Share Your Shine’, or ‘Product Ratings & Reviews’ functionality of this website. You agree and confirm that each Submission you make is not confidential, and that we have no obligation to treat it as such. Ownership of all Intellectual Property Rights subsisting in each of your Submissions vests in us immediately upon creation. Where such ownership does not immediately vest in us in accordance with the foregoing sentence, by making any Submission you irrevocably assign to us, at no charge, all Intellectual Property Rights subsisting in each Submission.

4.2 To the extent permitted by applicable laws, you hereby give complete and genuine consent in writing to us (and our Related Bodies Corporate) to the use of any Submissions for the specified acts in clause 4.3, even if such use would otherwise be an infringement of your Moral Rights.

4.3 The specified acts referred to in clause 4.2 are:
(a) modifying and materially altering the style, format, colours, content or layout of any Submission;
(b) reproducing, communicating, adapting, publishing or exhibiting any Submission;
(c) adding any additional content or information to any Submission; and
(d) not attributing authorship in relation to any Submission.

4.4 You warrant to us that all Submissions you make are your original work and that no Submissions you make will infringe the Intellectual Property Rights of any other person.

5. Ordering goods on this website

5.1 This website and the information on it constitute an invitation to treat and not an offer by us to supply goods. When you submit an order to purchase goods from us, this constitutes an offer from you to buy those goods in accordance with these terms and conditions. No contract for the sale and purchase of those goods shall be formed between you and us until we accept your order by sending you an acceptance ‘confirmation of acceptance’ in accordance with clause 5.3 below.

5.2 You may submit an order to purchase goods from us by completing the order form and submitting the order confirmation on this website. You must provide all required information (including your name and physical address) or we may not be able to process your order.

5.3 No order shall be deemed accepted by us until we have sent you a ‘confirmation of acceptance’ confirming that we have accepted your order. An ‘order confirmation’ is not a ‘confirmation of acceptance’. However, a shipping confirmation may, in accordance with its terms, constitute a ‘confirmation of acceptance’. We will endeavour to notify you whether we have accepted or rejected your order and, if applicable, to confirm the delivery details for your order within 3 Business Days after receiving your order.

5.4 By submitting an order on this website you agree to be bound by our Returns and Refund Policy.

6. Payments

6.1 The price payable by you for orders accepted by us shall be the price quoted on this website for the relevant goods at the time your order is submitted (subject always to section 7 below, in relation to incorrect prices), together with the applicable delivery fees (which are payable in addition to the price of the goods). Except where specifically stated in relation to a particular good, the prices for the goods are stated and are payable in Australian dollars (AUD).

6.2 You shall pay for your orders by credit card or Paypal™ using the online transactions facilities provided at www.jewelzmerchants.com or by authorising “Coco Jewelery” or to charge your payment card account for the total price of the goods ordered and the applicable delivery fees at the time the goods are dispatched.

6.3 If there is a problem with your payment (for example, if your payment card transaction is declined), we may contact you to make alternative payment arrangements. You will be liable for all debt collection costs where you fail to make payment for any order when payment is due.

6.4 We may vary any prices on this website at any time without notice to you.

7 Availability, Cancellation and Rejection of Orders

7.1 All orders are subject to the availability of goods. We may reject or cancel any order due to unavailability of any good. If for any reason a good is not available, we will endeavour to notify the non-availability on this website. We may revise the range of goods or the specification of any good at any time (save and except for where we have confirmed our acceptance of your order) without notice to you.

7.2 Where any good is listed on this website with an incorrect price or with incorrect information, we reserve the right to reject or cancel your order (regardless of whether you have made payment for that order). You acknowledge and agree that we have no obligation to sell any good either online or in-store where that good is listed with an incorrect price or with incorrect information. Where you have already made payment for an order that is subsequently rejected or cancelled by us, we will refund the full amount paid by you in relation to that order.

7.3 You may cancel your order any time prior to the time that we send our confirmation of acceptance for that order. Once we have sent our confirmation of acceptance for your order, you may not cancel that order.

8. Delivery and delivery fees

8.1 Goods purchased online from this website are eligible for delivery to addresses Australia and overseas. We use Australia Post to deliver such goods. Goods for overseas delivery may incur other charges such as postage and insurance.

8.2 The applicable delivery fees are clearly displayed in your local currency at the time of purchase.

8.3 Once we have confirmed our acceptance of your order, we will endeavour to dispatch your order within 4 Business Days unless a different timeframe is specified in relation to a particular Item. If we are unable to dispatch your order within this time frame we will contact by email if such email is provided and advise you of the expected dispatch date.

8.4 You may specify delivery instructions for your order (for example, you may authorise the courier to leave the goods in a specified location if you will not be at the delivery address). We will not be responsible or liable for anything that happens to any order that is delivered in accordance with your delivery instructions.

8.5 Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.

8.6 We retain ownership and title of the goods we supply to you until we have received the full price for the goods and the applicable delivery charges. Once your order has been delivered to you (or has otherwise been delivered in accordance with your delivery instructions), as evidenced by confirmation provided to us by Australia Post, you assume full responsibility for and risk in the goods.

9. Customs, duties and taxes

9.1 Each package that contains a good that you have purchased may be subject to Taxes of the country to which such package is shipped. All such Taxes are your responsibility.

9.2 When you purchase a good online from “Coco Jewelery”, you are the “importer of record” and you must comply with all laws and regulations of the country to which such good is shipped.

9.3 In addition to the Taxes referred to in clause 9.1 above, you are responsible for and shall bear any charges for customs clearance. “Coco Jewelery” has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country so you should contact your local customs authority for further information about such charges.

9.4 Cross-border shipments may be subject to opening and inspection by customs authorities. In order to facilitate customs clearance and comply with local laws, we may provide certain order, shipment and good information, such as your title, to our international carriers, and such information may be communicated by shipping service providers to customs authorities. Customs authorities may require us to declare the value of the goods you have purchased.

9.5 You acknowledge that delays associated with customs clearance procedures may cause our original delivery time frames estimates to be exceeded.

10. Non-excludable guarantees under the Australian Consumer Law

10.1 All goods purchased from this website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.

10.2 The goods will not be of acceptable quality if such goods:
(a) are not fit for all the purposes for which goods of that kind are commonly supplied;
(b) are not acceptable in appearance and finish;
(c) have defects;
(d) are unsafe;

11. Additional contractual warranties and guarantees in relation to our goods

12. Coco Jewelery liability and exclusions on warranties and guarantees

12.1 Subject to any rights you may have under the non-excludable guarantees under the Australian Consumer Law (described at section 10 above) , we may impose fees payable by you in relation to any repair/service not covered by the guarantees under the Australian Consumer Law.
12.2 Coco Jewlery liability for any breach of any warranty or consumer guarantee for goods or services is (to the extent permitted by law) limited to re-supplying the goods or services the subject of your order or refunding the costs of the goods or services (at its sole discretion).

12.3 To the fullest extent permitted by law (including Australian Consumer Law) Coco Jewelery reserves the sole right to judge whether or not an item of jewellery has been subject to ordinary wear and tear, misuse, abuse, alteration, substitution, improper repair or warranty service performed by someone other than Coco Jewelery (or its authorised repairers), theft, disappearance, loss (including lost stones) or any other type of use causing deterioration.

12.4 White gold jewellery is rhodium plated to enhance its appearance. This plating is not permanent and will require further plating to maintain the enhanced appearance.

13. Disclaimer in relation to website1 You acknowledge and agree that, despite all reasonable precautions on our part, this website is not, and cannot be, guaranteed to be error free, uninterrupted, timely, complete, or secure and acknowledge that the existence of any such errors, interruptions, delays, incompleteness, or security limitations will not be a breach of these terms and conditions. We will not be liable to you should this website or any services supplied through this website contain errors, or become unavailable, interrupted, or delayed for any reason.

    13.2 To the maximum extent permitted by law, we do not accept responsibility or liability for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this website or any linked website, including any such loss arising out of your use of or reliance on information contained on, or accessed through, this website, or concerning any goods or services ordered by you from this website.

    13.3 If the limitation of liability in clause 13.2 above is held to be invalid in whole or in part, then our maximum aggregate liability to you for all loss, damages, costs, and expense (other than for any damage, cost and expense that cannot be limited at law) will not exceed the amount of one Australian dollar (AUD$1.00).

    13.4 To the maximum extent permitted by law, we provide this website and related information and services on an “as is” basis without any warranties, representations, or guarantees of any kind (whether, express, implied, statutory or otherwise) including, but not limited to, warranties of non-infringement, merchantability, or fitness for a particular purpose.

    14. Disclaimers in relation to goods (including discounted products)

    14.1 Items which are advertised as discounted have been ticketed and offered for sale at the higher price before the relevant sale commenced. However, you acknowledge that such items may have been sold at a lower price from time to time.

    14.2 You acknowledge that:
    (a) Gemstones may have been treated by heating (generally), or diffusion (sapphires) to enhance the colour of the stone.
    (b) Created gemstones are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.
    (c) Black diamonds are enhanced by high temperature to permanently create the intense black colour.
    (d) Blue, yellow and red coloured diamonds have been irradiated to achieve their colour. Colour treatments used on diamonds may be sensitive to high temperatures and heat.

    15. Intellectual property rights

    15.1 The materials displayed on this website are protected by copyright and other laws in Australia, and under similar laws and international conventions abroad. You acknowledge and agree that all copyright and other Intellectual Property Rights that may subsist in materials available through or on this website (including text, graphics, illustrations, artwork, photographs, video, music, logos, icons, sound recordings, source code, computer programs, and software) belong to us or to our licensors.

    15.2 You must not in any form or by any means (except as expressly authorised by the Copyright Act 1968 or these terms and conditions):
    (a) use, copy, modify, adapt, reproduce, store, distribute, print, display, perform, publish, transmit in any way, or create derivative works from, any material available through or on this website or any part of this website generally; or
    (b) commercialise any material available through or on this website, or any information, goods or services obtained from any part of this website, except in accordance with clause 15.3 or 15.4 below, without our prior written permission.

    15.3 All brand, good, trade, and service names used in this website are the trade marks of us or third parties who have licensed us to use such marks. You are not allowed to use or reproduce any such trade marks in the course of trade, and you may only use such trade marks to access, view, or interact with this website for your own personal and non-commercial purposes.

    15.4 Unless we agree otherwise in writing, you are provided with access to this website for your personal use, non-commercial use only. You are authorised to print a copy of any information contained on this website for your personal, non-commercial use, unless such printing is expressly prohibited by a notice or other communication on this website. Without limiting the generality of the foregoing, you may not without our prior written permission on-sell or distribute to any other person information obtained from this website.

    16. General warnings

    16.1 We may from time to time offer discounts and promotions in respect of our goods and services. The specific terms and conditions of those discounts and promotions will be located on a specific location on our website, however, these terms and conditions apply to those discounts and promotions in addition to any specific terms and conditions and in the event of conflict between any term of those specific terms and conditions and these terms and conditions these terms and conditions shall prevail. The provision of any such offers may be removed from this website at any time in our complete discretion.

    16.2 You must ensure that your access to this website is not illegal or prohibited by laws which apply to you. You agree not to use this website for any purpose that is unlawful or to engage in any conduct that may impair or cause damage to the operation of this website whether by way of a virus, corrupted file or through any other means.

    16.3 You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system or data.

    16.4 Although all reasonable care is taken to ensure that photographs appearing on this website reflect as accurately as possible the actual size of goods, you acknowledge that due to the inherent difficulties with photographing items of jewellery, some goods may appear larger or smaller than their actual size when represented on this website.

    16.5 Details contained on this website relating to goods or services have been prepared in accordance with Australian law and may not satisfy the laws of any other country. We do not warrant that the details on this website concerning those goods or services will satisfy the laws of any other country. It is your responsibility to determine whether these details satisfy the laws of the jurisdiction where you reside (if that jurisdiction is outside Australia) and if the details do not satisfy the laws of your jurisdiction, you may not order any goods or services from this website.

    17. Linked websites and advertisements

    17.1 This website may contain links to other websites (“linked websites”). Those links are provided for convenience only and may not remain current or be maintained.

    17.2 We are not responsible for the content or privacy practices of, or on, or associated with, linked websites.

    17.3 Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, goods or services referred to or contained on those linked websites, unless and to the extent stipulated to the contrary.

    17.4 We accept not responsibility for the content of any advertisement appearing on this website (including for any hyperlink to an advertiser’s own website). The inclusion of any advertisement on this website does not constitute a recommendation or endorsement by us of the advertiser’s goods and each advertiser is solely responsible for any representations made in connection with its advertisement.

    18. Hyperlinking

    You must not create any hyperlink, hotlink, inline link, or direct link (each a “hyperlink”) to this website (or any file on this website) or embed any page of (or content on) this website on another website (using a frame, iframe, or otherwise) without our prior written permission in each instance. If you would like to create a hyperlink to this website, please contact us at info@cocojewelery.com. If you do create a hyperlink to this website or embed this website, or any part of this website, in another website, you will do so at your own risk and you will be responsible for all losses (whether direct or indirect) that we may suffer as a result of that hyperlink or embedding and by doing so you agree to indemnify us against all claims arising from, or in connection with, that hyperlink or embedding.

    19. Privacy policy

    19.1 Our Privacy Policy governs the collection, purpose and use of personal information COCO Jewelery generally.

    19.2 The Collection Notification Statement for online purchases of goods or services specifically applies to, and governs, the collection of personal information through our online forms used in connection with online purchases of goods or services.

    19.3 This Privacy Policy and Collection Notification Statement are compliance documents prescribed by law rather than a legal contract between two or more persons. However, for the purposes of these terms and conditions, you acknowledge and agree that:
    (a) you have been provided with access to our Privacy Policy and Collection Notification Statement;
    (b) you have read and understood our Privacy Policy and Collection Notification Statement;
    (c) you contractually agree to the consents provided by you in the Privacy Policy and Collection Notification Statement; and
    (d) nothing in the Privacy Policy and Collection Notification Statement gives rise to contractual obligations on Coco Jewelery (or its Related Bodies Corporate).

    20. How we handle e-mails

    20.1 We may preserve the content of any e-mail you send us for our business purposes, including if we believe we have a legal requirement to do so. Your e-mail message content may be monitored by us including for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.

    20.2 You consent to receiving communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree to be bound by any agreement reached through electronic communications in terms of the Electronic Transactions Act 1999 .

    20.3 You consent to receiving electronic messages and information sent by us (or on our behalf) for any purposes described in our Privacy Policy or otherwise disclosed to you.

    21. Security of information

    Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we reasonable steps to preserve the security of such information we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk, and you assume all responsibility and risks arising in relation to your use of this website and the Internet.

    22. Termination of access

    Access to this website may be terminated at any time by us without notice. Our disclaimers and limitations and exclusions of liability provided in these terms and conditions will nevertheless survive any such termination.

    23. Governing law

    To the extent permitted in your local jurisdiction, these terms and conditions are governed by the laws in force in Queensland, Australia. You agree to submit to the exclusive jurisdiction of the Queensland courts and agree that those courts are a convenient forum in which to resolve any dispute arising in relation to these terms and conditions (and any contracts between you and us which arise through your use of this website).

    24. General

    24.1 We are not liable for any failure by us to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.

    24.2 If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

    24.3 If any of these terms and conditions, or any part of a particular term or condition, is or are held to be invalid, unenforceable or illegal for any reason that unenforceable or illegal term or condition (or part thereof) shall be construed in accordance with applicable law to the greatest extent possible to reflect the original intentions of the parties, and the remaining terms and conditions, or the remaining part of a particular term or condition as the case may be, shall nevertheless continue in full force.

    24.4 These terms and conditions are the complete and exclusive agreement between the parties and supersedes all provisions and contemporaneous agreements, proposals and communications with respect to this subject matter.

 

 

 

 

 

 

 

Privacy Policy

Privacy at Coco Jewelery

At Coco Jewelery, we want your online and in-store experience to be enjoyable and we take care to respect your privacy when you visit or contact our stores, head office or customer services or visit our website. Coco Jewelery supports the importance that the community places on the maintenance of informational privacy of individuals’ personal and sensitive information. This extends to the collection and management of information held in its records regarding individuals.

Coco Jewlery’s Privacy Policy is to inform people of:

• How and when we collect personal information;
• How we use and disclose personal information;
• How we keep personal information secure, accurate and up-to-date;
• How an individual can access and correct their personal information; and
• How we will facilitate or resolve a privacy complaint.

To find out more about our privacy practices, see the relevant policy below:

• Read the Coco Jewelery Privacy Policy
• Read the Coco Jewelery Cross Border Disclosures of Personal Information
• Read the Coco Jewelery Credit Reporting Policy

For specific information regarding the collection, use, and disclosure of the personal information you provide to Coco Jewelery, please read the relevant Privacy Collection Notification Statement below:

• Online Data Privacy Collection Notification Statement

 

Refund Policy

 

We only accept returns within 14 days of purchase date and only if they are deemed to be faulty or damaged. We do not accept any goods for change of mind.

FAULTY ITEMS 

If your item is faulty, we will offer you a full refund with proof of purchase . If you do not have your receipt, we can not exchange the item.

REFUNDS & EXCHANGES

In the interest of hygiene and for your protection we DO NOT accept exchanges or provide refunds for pierced earrings, packs containing pierced earrings, body piercings or hair accessories unless the items are exhibiting a genuine fault.

We will require your contact details for refunds and exchanges to be processed. All refunds will be completed in the original form of payment. For security purposes, if you used a card during the purchase stage of your order, we will require the same card to process your refund.
If your item has been exchanged previously or was purchased via gift card we are able to offer an exchange only.

For your convenience, we ask you to keep your receipt as proof of purchase.

 

ONLINE RETURNS

(Australia and New Zealand Only)

You can return your item if it is faulty or damaged to us via mail within 14 days.  In the interest of hygiene and for your protection we DO NOT accept exchanges or provide refunds for pierced earrings, packs containing pierced earrings, body piercings or hair accessories unless the items are exhibiting a genuine fault.  Please review our change of mind policy before you apply for an online return to ensure your purchase can be exchanged or refunded.

• Items should be returned with the original product tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). Include a copy of your shipping confirmation email or order confirmation email in the package.

Email us at info@cocojewelery.com

If your item is faulty, please contact our support team at info@cocojewelery.com, to assist you with the process of your return. We do not accept any returns on sale items, clearance lines, reduced prices.

RETURNS POLICY

• You may return faulty items sold and fulfilled online by Coco Jewelery within 14 days of delivery for a full refund after we have inspected the goods and they meet the refund policy. We do not accept any returns after 14 days.
• info@cocojewelery.com to initiate a return. You’ll need to provide your order number, contact details and reason for return.
• Items should be returned with the original product tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). Include a copy of your shipping confirmation email or order confirmation email in the package.
• All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries. We require that returned items are insured during delivery (such as Australia Post ‘Extra Cover’) to safeguard against loss.
• No refund is made unless goods are returned and inspected and are faulty according to consumer law .

All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order excluding any delivery charges within 30 business days of receiving your returned item. All returns are at buyers expense.

Items purchased from Coco Jewelery online can be returned at a Coco Jewelery return address. Please ensure that you take a printed copy of your online tax invoice/ order fulfillment email to us at info@cocojewelery.com to confirm your purchase details.

AUSTRALIAN CONSUMER LAW

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

GOVERNING LAW

This returns policy is governed by the laws in force in Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

Consent

• By using this web site you are agreeing to the terms of this returns policy.
• We reserve the right to modify our returns policy as our business needs require.
• We will post such changes on our web site, after which, your continued use of the web site shall be deemed to be your agreement to the modified terms.

 

Product Disclaimers

• (a) Gemstones may have been treated by heating (generally), or diffusion (sapphires) to enhance the colour of the stone.
• (b) Created gemstones are grown in strictly controlled laboratory conditions to recreate the brilliance of rare natural gemstones.
• (c) Black diamonds are enhanced by high temperature to permanently create the intense black colour.
• (d) Blue, yellow and red coloured diamonds have been irradiated to achieve their colour. Colour treatments used on diamonds may be sensitive to high temperatures and heat.
• (e) Enhanced blue turquoise stones are treated with a dye to enhance the natural blue colour.

 

Valuation Disclaimer

 

The item described in the valuations we provide or that of third party valuations has been examined and the value given is based solely on the valuer’s opinion. This valuation is for insurance purposes only, suggesting Retail replacement value (current at date shown above) for an identical or like item manufactured in Australia. RRV is representative of the local CBD market, in a bricks & mortar store. Gem stones have not been removed from their settings, grades & measurements are approximate unless otherwise noted. Values are expressed in Australian dollars, and are inclusive of GST. Images may be subject to enhancement and are not representative of the items actual size. Value is based on professional research & current market conditions at the date shown above. Whilst all care is taken, no liability is accepted for any errors or omissions in the certificate, including any liability to any person by reason of negligence.

Neither Coco Jewelery, or associated businesses nor its employees are responsible for any omissions, errors or inaccuracy which might become apparent within this appraisal at a future date. These may be from later examination or certification, loose, or any presently set gems, or for and other reasons not noted at this time. Please refer to Coco Jewelery disclaimer for full terms and conditions.